2paw Software - Case Studies

2paw Software, software, custom programming, internet, web, application development, custom software solutions, ASP, Microsoft, SQL, VBScript, JavaScript,Active Server Pages, JSP, Java Server Pages, SQL Server, Database design, COM, Visual Basic

specialty sports | healthfusion | rattlebrain | ardent software | aerohealth

Ardent Software is a software company that had a suite of products built around their nested relational database. Ardent products were sold and used internationally as well as deployed with third party VAR products. Ardent needed to highlight its web application tool (RedBack) as well as provide real-time support to its many existing users.

Ardent was purchased by Informix Software in 2000 who was in turn purchased by IBM in 2001.

2Paw Software developed TechLink, the Ardent Software worldwide support application used by Ardent customers and support staff. Users can create new support cases, view existing case details, search the Ardent knowledge database, or download software patches and upgrades.

In addition to customer support, Techlink offered Ardent management the ability to manage technical support daily activity. The Director of Services Worldwide used custom management screens to analyze site usage and statistics. Department managers used real-time reports to track case management by support analysts.

TechLink had to interface with existing customer support information held in a UniData database with a System Builder application on top. The application server was IBM AIX machine running Unix. The web server was a Sun Solaris machine running Netscape Enterprise Server.

Active Server Pages (ASP)

DHTML (with JavaScript and VBScript)

RedBack Web Application

PICK Basic

Unidata Database

System Builder

AIX Unix